FAQ

Choose your product, select your size and add it to your bag. When you're ready, go to checkout, enter your shipping details and payment, and place your order. You'll receive an order confirmation email right away.

Email eferaayalewmengesha11@gmail.com as soon as possible with your order number. We can change or cancel orders that haven't shipped yet. Once an order has shipped, it can't be changed, but you can return it under our Refund Policy.

Check your spam or promotions folder first. If it's not there, email us with the name and email address used at checkout and we'll confirm your order.

We currently ship to all 50 US states, including APO/FPO/DPO addresses. We don't ship outside the United States at this time.

Shipping is free on every US order, with no minimum spend.

Orders are processed in 1–3 business days, then delivered in 5–8 business days. Limited releases and peak seasons may add a little extra time. See our Shipping Policy for details.

You'll receive a shipping confirmation email with your tracking number as soon as your order ships. If tracking hasn't updated for more than 5 business days, email us and we'll look into it.

Check with neighbors and your building's mailroom first. If you still can't find it, email us within 7 days of the delivery date and we'll open a claim with the carrier.

You can return unworn items in original condition, with tags, stickers and packaging, within 30 days of delivery. Items marked Final Sale can't be returned unless they arrive damaged, defective or incorrect. Read the full Refund Policy.

Email eferaayalewmengesha11@gmail.com with your order number and the items you'd like to return. We'll reply with instructions and the return address. Please don't send items back without contacting us first.

Yes. Contact us within 30 days of delivery and we'll exchange it for another size, subject to availability. If your size is sold out, we'll issue a refund instead.

Once we receive and inspect your return, approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Email eferaayalewmengesha11@gmail.com within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund at no cost to you.

Wrap a soft measuring tape around your head about 1/8 inch above your ears and eyebrows, where the cap will sit. Match your measurement to the chart below. If you're between sizes, go up.

Fitted caps come in exact sizes with a closed back for a clean, structured look. Snapbacks have a plastic snap strap, trucker hats have a breathable mesh back, and adjustable caps use a fabric or buckle strap. Snapbacks, truckers and adjustable caps are one size and fit most adults.

Fitted caps may relax slightly with wear, but they're designed to keep their shape. Choose the size that feels snug but comfortable from day one.

Yes. Every product we sell is 100% authentic and sourced from trusted suppliers.

Limited releases go live at the date and time shown on our Upcoming Drops page, in small quantities. To be first in line, join the build — our newsletter — for early access and release reminders.

Some core styles are restocked; limited releases usually are not. Join our newsletter to hear about restocks first.

Spot clean with a damp cloth and mild soap, then air dry on a rounded surface to keep its shape. Don't put caps in the washing machine or dryer, as this can damage the crown and visor.

We accept major credit and debit cards, plus Shop Pay, Apple Pay, Google Pay and PayPal where available at checkout. All prices are in US dollars.

Yes. Checkout is handled by Shopify with industry-standard encryption. We never see or store your full card details.

No, you can check out as a guest. An account lets you track orders and check out faster next time.