Refund policy

RETURNS & REFUNDS

We want every piece in your lineup to be right. If something isn't, you can return eligible items within 30 days of delivery. Returns are accepted from US addresses only.

Eligibility

Items must be unworn, unwashed and in original condition, with all tags, stickers and original packaging.
Hats must be free of makeup, sweat, odors, pet hair or any signs of wear. The visor sticker must remain attached.
Gift cards are non-refundable.
Items marked Final Sale cannot be returned unless they arrive damaged, defective or incorrect.

How to start a return

Email eferaayalewmengesha11@gmail.com with your order number and the item(s) you want to return.
We'll reply with return instructions and the return address. Items sent back without contacting us first cannot be accepted.
Pack the item securely — ship hats in a box, not a poly mailer, to protect the crown and visor.

Return shipping

Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect. We recommend a tracked service, as we can't be responsible for returns lost in transit.

Exchanges

Need a different fitted size? Contact us within 30 days of delivery and we'll exchange it for another size, subject to availability. If your size is sold out, we'll issue a refund instead.

Damaged, defective or incorrect items

Please inspect your order on arrival. If anything is damaged, defective or not what you ordered, email us within 7 days of delivery with your order number and photos. We'll send a replacement or issue a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we'll email you to confirm. Approved refunds are issued to your original payment method within 10 business days. Your bank or card issuer may take additional time to post the refund. All orders ship free, so there are no shipping charges to refund.